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Operating Tele-Urgent Care for Profit and Impact

 Date: December 4, 2025, 11:00 AM PT (2:00 PM ET)

Join Novant Health, the largest urgent care provider in South Carolina, for a deep dive into its strategy for optimizing telehealth that improves patient care and boosts its bottom line. With 52+ clinics and 20 physical therapy sites and nearly 10 years of providing online care, learn how it runs virtual visits, scales its program, and impacts rural communities.
  • Considerations for delivering telehealth ROI: volume, billing, staffing impact, etc.
  • Tech setup for engaging patients and scaling fast
  • Future of virtual urgent care, impact of AI, and transforming rural health

Speaker

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Natalie Condé, PA-C, MMS
Director of Telemedicine, Novant Health Urgent Care

Host

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Dr. Milton Chen
CEO, VSee

Register for the Tele-Urgent Care Webinar
Natalie Condè
About Our Speaker

Natalie Condé, PA-C, MMS 
Director of Telemedicine, Novant Health Urgent Care

Natalie Conde, PA-C, MMS has over 16 years of clinical and leadership experience combined and is currently the Director of Telemedicine at Novant Health, where she manages multiple clinics and a statewide virtual primary care platform — overseeing operations, provider support, compliance, and quality. Board-certified in Obesity Medicine, her extensive background spans emergency, hospital, cardiology, trauma, and surgery, alongside regional leadership. Natalie actively participates in the American Telemedicine Association (ATA), as well as AAPA and FAPA. A proud member of Zeta Phi Beta Sorority, Inc., she is recognized for leadership, academics, and community service, passionately advancing health equity and patient-centered innovation.

https://www.linkedin.com/in/nataliepa09/ 

MiltonChen-square-2703px
About Our Host

Milton Chen, PhD
CEO & Cofounder, VSee

Dr. Milton Chen is the CEO and cofounder of VSee, the telehealth company born in the visionary Stanford University Human Computer Interaction (HCI) Lab, where Dr. Chen completed his PhD on the psychology and social factors of video communication. Dr. Chen also co-authored the XMPP video standard, and coded the prototype VSee system. A leading voice in telehealth technology design, he has had the honor of deploying VSee for celebrities and world leaders such as Hillary Clinton, Angelina Jolie, Ban Ki-moon, and former President Obama’s Inauguration. Today, VSee serves 1000+ organizations worldwide, including HHS, McKesson, GE Health, Optum, DaVita, and NASA Space Station. 

https://www.linkedin.com/in/miltonchen/