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Operating Tele-Urgent Care for Profit and Impact

 Date: December 4, 2025, 11:00 AM PT (2:00 PM ET)

Join Novant Health, the largest urgent care provider in South Carolina, as it shares how it optimizes telehealth to elevate patient care while strengthening financial performance. With 52+ clinics, 20 physical therapy sites, and nearly a decade of online care experience, Novant Health shows how it manages virtual visits, scales its program, and supports rural communities.

Key points covered:

  • Evaluating telehealth ROI, including volume, billing, and staffing impact
  • Designing tech workflows that engage patients and support rapid scaling
  • Exploring the future of virtual urgent care, the role of AI, and new approaches to rural health

Speaker

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Natalie Condé, PA-C, MMS
Director of Telemedicine, Novant Health Urgent Care

Host

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Dr. Milton Chen
CEO, VSee

Watch On-Demand Tele-Urgent Care Webinar
Natalie Condè
About Our Speaker

Natalie Condé, PA-C, MMS 
Director of Telemedicine, Novant Health Urgent Care

Natalie Conde, PA-C, MMS has over 16 years of clinical and leadership experience combined and is currently the Director of Telemedicine at Novant Health, where she manages multiple clinics and a statewide virtual primary care platform — overseeing operations, provider support, compliance, and quality. Board-certified in Obesity Medicine, her extensive background spans emergency, hospital, cardiology, trauma, and surgery, alongside regional leadership. Natalie actively participates in the American Telemedicine Association (ATA), as well as AAPA and FAPA. A proud member of Zeta Phi Beta Sorority, Inc., she is recognized for leadership, academics, and community service, passionately advancing health equity and patient-centered innovation.

https://www.linkedin.com/in/nataliepa09/ 

MiltonChen-square-2703px
About Our Host

Milton Chen, PhD
CEO & Cofounder, VSee

Dr. Milton Chen is the CEO and cofounder of VSee, the telehealth company born in the visionary Stanford University Human Computer Interaction (HCI) Lab, where Dr. Chen completed his PhD on the psychology and social factors of video communication. Dr. Chen also co-authored the XMPP video standard, and coded the prototype VSee system. A leading voice in telehealth technology design, he has had the honor of deploying VSee for celebrities and world leaders such as Hillary Clinton, Angelina Jolie, Ban Ki-moon, and former President Obama’s Inauguration. Today, VSee serves 1000+ organizations worldwide, including HHS, McKesson, GE Health, Optum, DaVita, and NASA Space Station. 

https://www.linkedin.com/in/miltonchen/