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Case Study

McKesson-US Oncology Slashes Patient Wait Time 90% with VSee Workflow

McKesson US Oncology Network (USON) is one of the largest oncology physician networks in the nation with 1,400 physicians, 500+ cancer treatment centers, and more than 1.2M patients treated annually. Learn how VSee tailored a Command Center workflow with user access roles to improve patient satisfaction and call center efficiency.

 Key Outcomes:

  • Automation: Reduced patient first touch time from 10 min to less than 1 min
  • Team Coordination: Improved Remote Team Performance -  Reduced internal staff phone tag & communication barriers
  • Adoption: 1800+ appointments per day, 1000+ providers with billable charges*, 86% provider satisfaction

*April 2020-2021

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