Designing Hospital Telehealth Beyond COVID

A Roadmap for Scalable Hospital Telehealth: ARMC’s Implementation

How do you build a telehealth system that's easy for patients and efficient for staff across your different departments and service lines? How do you design telehealth that's aligned with your clinical workflows and processes? It's time to get beyond FaceTime and video chat apps. Join our guest, ARMC Chief Medical Information Officer, Reza Sadeghian, MD, MBA as he walks us through best practices for designing and rolling out hospital telehealth that can scale. Learn:

  • Design considerations (e.g. adding attending physicians or interpreters) for deep integration with operational practices and scalability
  • Best practice examples from ARMC’s implementation
  • Practical vision for telehealth going forward


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Our Presenter


Reza Sadeghian, MD, MBA, MSc, FAAP is Chief Medical Information Officer and a practicing pediatrician at Arrowhead Regional Medical Center (ARMC) teaching hospital in San Bernadino County, California. As a Physician Informatician and healthcare leader, he has over 8 years of experience in various lean-based system workflow designs and EMR implementations. His current interests include examining the feasibility of using telemedicine to increase access to care, designing mobile healthcare applications, evaluating secure text messaging solutions, optimizing EHR performance, and ensuring clinical workflows are respected by IT solutions. He is interested in lean management in healthcare, improving healthcare value, quality, and safety; as well as increasing access to care in underserved areas. 

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